Section I – Sign in & Register
Q1. What is the URL of Sony LIV?
Q2. How can I sign in / register for Sony LIV?
Mobile: Enter your number → verify OTP → Submit.
Email: Enter email → OTP to linked mobile → Submit.
Social: Click Facebook/Google → Allow.
TV: Activate on web/app → get code → enter code on app.
Q3. Will my account work outside my country?
Your LIV account works only in the registration country.
Q4. How do I link my LIV account to my TV App?
- Phone app: More → Activate TV → enter TV code.
- Chromecast: same Wi‑Fi → cast icon → select device.
Section II – Platform Support
Q1. What are the minimum versions / device model supported?
Territory | Device | Platform | Min OS |
|---|
India | Android | Mobile/Tablet | 6.0+ |
India | iOS | Mobile/Tablet | 13.0+ |
Q2. Why are app updates not available for Samsung TV models 2017 or older?
Limited support on pre‑2018 Samsung TVs—no further feature updates.
Section III – Video Playback
Q1. I am facing video playback issues. What do I do?
1. Check internet.
2. Send error to support.
3. WhatsApp 8591975331.
Q2. How can I watch Sony LIV in 4K Ultra HD?
- 4K‑capable device
- Premium subscription
- Fast connection
- Set quality to Auto/2160p
Q3. On what devices can I watch in 4K Ultra HD?
Android, iPhone/iPad, Apple TV, Smart/Android TVs, Fire TV Stick.
Q4. How can I watch in Dolby Vision or HDR10/HDR10+?
Device must support Dolby Vision/HDR10/HDR10+, Premium subscription, fast internet.
Q5. On what devices can I watch Dolby Atmos audio?
Dolby Atmos‑capable device and audio system, Premium subscription.
Section IV – Download Offline
Q1. How can I watch videos without Internet connection?
Premium subscribers can download shows on mobile/tablet and watch offline.
Q2. How do I download content on my mobile app for offline viewing?
• Login with your account
• Update to latest version
• Select content → tap download arrow → choose quality.
Q3. Where can I see my downloaded content?
App menu → More → Downloads.
Q4. How long will downloaded content be available?
Varies by content; visible in My Downloads; re-download when expired.
Section V – Notifications
Q1. How can I enable or disable push notifications?
Android: Settings → Apps → Sony LIV → Notifications.
iOS: Settings → Notifications → Sony LIV.
Chrome/Safari: Browser Settings → Site Settings → Notifications.
Section VI – My List
Q1. What is My List?
A personal collection of favorite shows/movies under “My List.”
Q2. How can I add content to My List?
Click the “+” icon next to the content to add.
Q3. How can I remove content from My List?
Tap the “My List” icon again or edit your list in My List section.
Section VII – Chromecast Support
Q1. Which casting devices are supported/not supported?
Chromecast Gen2–3 & built‑in only. No screen‑mirroring (Airplay, MiraCast).
Q2. I cannot see my Chromecast—what do I do?
Reboot device, ensure same Wi‑Fi, enable network info in Cast settings.
Q3. What to do if cast icon missing?
Refresh device info: restart app, reboot Chromecast, sign out/in.
Q4. How to troubleshoot when not working on Chromecast?
Remove special characters in device name, same Wi‑Fi, update Chrome/app.
Q5. How to change volume/subtitle/audio language of casting?
Use player’s Subtitle/Audio settings; volume via phone controls.
Q6. How do I play different content while casting?
Select new content → previous cast stops → new cast starts.
Section VIII – Subscription
Q1. What are the types of subscription available / How much does Sony LIV cost?
- Mobile Only (Yearly): INR 699
- Premium Monthly: INR 399
- Premium Yearly: INR 1499
Q2. What benefits do I get with the packs?
Mobile Only: Select shows, Live sports, Originals on mobile only.
Premium: All platforms, 4K, Dolby Atmos, 2 simultaneous devices.
Q3. Where can I watch Sony sports live?
Requires Mobile Only or Premium pack.
Q4. What payment methods are available on LIV?
In‑app (Play/App Store), Credit/Debit, Wallet, UPI, Netbanking.
Q5. How should I renew my subscription?
Auto‑renew if supported; otherwise My Purchases → Renew.
Q6. My subscription has expired what do I do?
Re‑subscribe via My Purchases or subscription cards.
Section IX – Restore
Q1. What is Restore on iOS devices and Apple TV?
Re‑instates active subscription after app reinstall or purchase issues.
Q2. In what scenario do you use Restore functionality?
When purchase isn’t visible on new device—tap Restore in My Account.
Section X – Free Trials
Q1. How can I avail free trial on a subscription pack?
Step 1: Select a pack that offers a free trial.
Step 2: Enter payment details (Rs. 1 nominal charge).
Step 3: Enjoy the trial until it ends; full pack charges apply on expiry. Cancel anytime during trial.
Step 4: To upgrade during trial, pay full amount of the new pack—trial won’t apply to it.
Q2. Why am I not able to see any free trials?
- You have or had an active subscription.
- You’ve already used a free trial on this account/device.
- Free trials aren’t offered in your country currently.
Q3. I’m not able to redeem my coupon while subscribing with Free trial?
Free trials cannot be combined with coupons. To use a coupon, select the subscription pack **without** the free trial option, then apply your coupon.
Section XI – WWE Network Pack
Q1. Until when will WWE content be available on Sony LIV?
WWE content is available until March 31. After that date, it will be removed.
Q2. What happens if my WWE subscription expiry is after March 31?
You can watch WWE content until March 31. Unused period beyond March 31 will be refunded.
Q3. How will I receive my refund for unused WWE subscription period?
Refunds will be processed to your original payment method.
Q4. Do I need to cancel to receive the refund?
No cancellation needed—the refund for unused days after March 31 is automatic.
Section XII – Account Information
Q1. How do I change my account information?
Change phone number: Email livsupport@sonyliv.com with request & reason.
Change email address:
We generally do not allow email changes, but will consider if:
• Moving from corporate to personal email
• You encrypted via Apple and need to correct it.
Email livsupport@sonyliv.com from your registered email with: current email, new email, reason. We’ll respond within 30 days.
Change name:
App Menu → More → My Account → Edit Details → Name.
Section XIII – Amazon Bundle FAQ
Q1. What is Fire TV Stick Plus?
A Fire TV Stick bundled with a Sony LIV subscription.
Q2. Which plan is included?
You get a LIV Premium Annual Plan.
Q3. Can I watch all Sony LIV content?
Yes, full content library is available.
Q4. How to activate the offer?
On first launch, sign in with Amazon → click “Activate Offer.”
Q5. Can I sign‑in from another account?
No—you must use the activating Amazon account.
Q6. Can I access on web/iOS/Android?
Yes, across all platforms with that Amazon account.
Q7. How does registration work on bundled device?
Login with Amazon (LWA) on first launch. After 1 year, regular sign‑in appears alongside LWA.
Section XIV – VPN
Q1. Can I access Sony LIV over VPN, Proxy or a routing service?
Sony LIV may block or limit streaming over VPNs/proxies—availability depends on our geo‑restriction policies.
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